Shubham Gorule

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Shubham Gorule

IT-MIS Dashboard - Redesign which led to 23% reduction in Time on Task and increase in user satisfaction to 87% of the IT department

UX Research

Information Architecture

Visual Design

UX Strategy

Interaction Design

Context

Simdaa Technologies had built and maintained an IT-MIS dashboard for their client over the past three years to track IT team performance. As time passed, users began facing issues with its user experience, creating the need for a redesign.

Context

My Role

UX Researcher

Information Architect

Interaction Designer

Visual Designer

Duration

1 Year

Team members

1 Product Designer

1 Tech Lead

2 Developers

Industry

Saas

B2B

Users

The users were 18,430 employees from the client’s IT department, who relied on the dashboard to make strategic decisions and track team and individual performance based on IT ticketing data.

Users

The users were 18,430 employees from the client’s IT department, who relied on the dashboard to make strategic decisions and track team and individual performance based on IT ticketing data.

Users

The users were 18,430 employees from the client’s IT department, who relied on the dashboard to make strategic decisions and track team and individual performance based on IT ticketing data.

Insights

12 structured User Interviews and 50 User Survey responses were analyzed and following insights were identified.

Insights

12 structured User Interviews and 50 User Survey responses were analyzed and following insights were identified.

Insights

12 structured User Interviews and 50 User Survey responses were analyzed and following insights were identified.

Stakeholders were concerned about radical change in design and its impact on business

Since the primary goal of the client was to spend least amount of user time and user effort in understanding the data using the dashboard, Time on Task and User Satisfaction were considered as key metrics. Client also wanted the dashboard to be inspired by their latest brand guidelines.

Challenge

“How might we simplify navigating and understanding dashboard while introducing the brand identity without making the users feel alienated”

Challenge

“How might we simplify navigating and understanding dashboard while introducing the brand identity without making the users feel alienated”

Challenge

“How might we simplify navigating and understanding dashboard while introducing the brand identity without making the users feel alienated”

Solution

The dashboard represented performance of IT team globally and was deeply rooted workflow since 3 years. This project required careful phased redesign to ensure smooth operation of IT teams.

Solution

The dashboard represented performance of IT team globally and was deeply rooted workflow since 3 years. This project required careful phased redesign to ensure smooth operation of IT teams.

Solution

The dashboard represented performance of IT team globally and was deeply rooted workflow since 3 years. This project required careful phased redesign to ensure smooth operation of IT teams.

Color system was aligned to the brand guidelines of client along with new hierarchy, layout and typefaces.

User research and its analysis led to a common framework followed by educators. This framework was used as a guiding point to strategize the exams

The critical part of cognitive overload was navigation panel which was simplified into Primary and Secondary navigation using progressive disclosure. Another challenge was introducing hierarchy in content organization and consistency across various pages which is explained below.